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Headquarters, Manufacturing & Master Distribution

Merit Brass Headquarters: Cleveland, Ohio

One Source for Manufacturing, Inventory, and Support

Merit Brass’ Cleveland, Ohio headquarters brings manufacturing, master distribution, sales, customer service, and fulfillment together in one operation. Wholesale distributors can work with the Cleveland team to access PVF products, coordinate orders, arrange local pickup, and connect with the broader Merit Brass network.

Map location icon
Address

1 Merit Drive
Cleveland, OH 44143

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Hours icon
Office & Warehouse

Office: 7:30 AM–5:30 PM EST
Warehouse: 7:00 AM–4:30 PM EST

Will Call hours icon
Will Call

M–F: 8:00 AM–4:30 PM EST
Ground and Will Call cutoff: 2:30 PM EST

Will Call Procedures
Will Call hours icon
WOW Flatbed Runs

*Available to qualifying areas

Flatbed Run Information
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Cleveland Headquarters at a Glance

  • Facility: 140,000 sq. ft. pipe nipple manufacturing plant and master distribution hub.
  • Customer Support: Home to Merit Brass’ main customer-service team, with knowledgeable associates supporting product, order, and account requirements.
  • Will Call: Local pickup for confirmed orders, with posted hours and processing requirements.
  • Manufacturing:Pipe nipple manufacturing and specialty fabrication on site.
  • Reach: Manufacturer and master distributor serving wholesale distributors across the United States and Canada since 1937.
  • Headquarters Team: Merit Brass has operated from this Cleveland facility since 1989, with more than 160 locally based associates supporting manufacturing, distribution, sales, customer service, procurement, and operations.
The Merit Brass Cleveland customer service and sales support team

Cleveland Headquarters Capabilities

The Cleveland Operations Powering Merit Brass Excellence

 

When your customers need product fast, you need a partner with comprehensive PVF inventory, capabilities, and people to help you respond with confidence. Our Cleveland, Ohio headquarters serves as the operational hub of the Merit Brass network with a dedicated team of sales, service, and industry experts.

Together, each department helps PVF wholesalers:

  • Improve responsiveness
  • Reduce supply-chain complexity
  • Better serve their customers through a partnership that spans 200 associates across five locations

Why Distributors Rely on Merit Brass - Cleveland

Manufacturing and Specialty Fabrication

Access an extensive pipe nipple inventory and custom pipe nipple solutions through Cleveland manufacturing and specialty fabrication.

Extensive Inventory and Network Access

Gain access to a broad nationwide inventory network and sourcing expertise to help meet customer demand and piping project requirements.

Quick Order Processing and Fulfillment Support

Support faster fulfillment with localized service closer to your branches and customers.

US-Based Expert Help

Connect directly with knowledgeable team members who understand your business and can quickly address questions, orders, and product requirements.

Will Call and WOW Run Flatbed Delivery

Use local pickup and qualifying WOW Run flatbed delivery options based on the order, destination, and supported service area.

Accessible Leadership

Work with a company where leadership remains engaged, approachable, and committed to delivering a better customer experience.

Working with Merit means you get a partner that combines product expertise, operational coordination, and personalized support to help you serve your customers.

Cleveland Location Products and Services

See How Cleveland Helps You Deliver for Your Customers

Take a closer look at the operations that help wholesale distributors access inventory, custom fabrication, order fulfillment, and delivery support.

A Merit Brass team member collecting product to fulfill a customer order

Order and Delivery Support

Fast, Accurate Order Fulfillment

When your customers need product quickly, Cleveland helps you respond with confidence. As a key distribution hub within the Merit Brass network, Cleveland combines extensive inventory, fulfillment expertise, and multiple delivery options to help keep orders moving.

What This Means for You

  • Access to a broad inventory of PVF products
  • Accurate order processing supported by RF-scanning technology
  • Flexible shipping options, including parcel, freight, Will Call, and WOW Run delivery
  • Fast turnaround to support customer deadlines and project demands
  • Access to the broader Merit Brass distribution network

From urgent pickups to truckload shipments, Cleveland provides the reliability and responsiveness distributors depend on.

Learn More About Order Fulfillment
Cleveland Headquarters Will Call pickup service

Local Pickup

Cleveland Will Call: When You Need Product Today

When your customers need material fast, Cleveland’s Will Call program provides local pickup access to confirmed, available inventory without waiting for standard shipment delivery.

  • Same-day pickup access for confirmed inventory meeting the posted cutoff
  • Help reduce project delays and emergency downtime
  • Convenient pickup for drivers and branch personnel
  • Fast processing to support urgent customer needs
  • Monday–Friday, 8:00 AM–4:30 PM EST
  • Two-hour processing; 2:30 PM EST cutoff
  • Urgent requests: email sales@meritbrass.com with “HOT W/C” in the subject line
View Will Call Procedures
WOW Run flatbed delivery support from Cleveland

Flatbed Delivery

WOW Flatbed Runs: Safe. Efficient. Dependable.

Moving pipe, tubing, and large orders requires more than standard parcel shipping. Merit Brass’ WOW Run program provides distributors in qualifying areas with a flatbed option for pipe and bundled PVF products.

  • Simplify delivery of pipe, tubing, and oversized materials
  • Reduce handling and transportation challenges
  • Bundle qualifying Merit Brass products into a single shipment
  • Availability and frequency vary by market
  • Eligibility, fees, and scheduling vary by order
  • Additional runs may be available based on order volume
WOW Flatbed Service Information Sheet Contact the Merit Team to Confirm Availability

Wholesaler Technology Support

Technology Built for the PVF Industry

PVF tools and resources developed for wholesalers and backed by more than 80 years of industry experience.

Merit Brass MBWebXpress online customer portal

Online Customer Portal

MBWebXpress: Manage Your Account on Your Schedule

Your customers don’t stop working at 5 PM, and neither should your access to product information. MBWebXpress gives wholesale distributors around-the-clock access to inventory visibility, online ordering, shipment tracking, and account-management tools.

  • Find products faster
  • Verify availability before quoting
  • Place orders online 24/7
  • Track shipments without making a phone call
  • Access available order documents

Work more efficiently, respond faster, and manage your account whenever it fits your operational needs.

Save Time & Reduce Costs

MBWebXpress makes managing your day-to-day tasks easier and more efficient, saving you time & money!

Easy Resource Access

Mange Order & tracking numbers, review stock availability & product pricing, access specifications, submittals, MTRs, & certifications all in from one platform.

Expand Your Inventory

Access a broad range of pipe, fittings, flanges, nipples, valves, press products, and tubing to meet more customer requirements through a single trusted source.

Simplify Inventory Management and Ordering with EDI & VMI

Managing inventory and processing orders takes time. Merit Brass Electronic Data Interchange (EDI) and Vendor Managed Inventory (VMI) programs help distributors automate supported routine processes, improve information flow, and keep inventory aligned with customer demand.

Learn More About:

EDI SolutionsVMI Solutions

What This Means for You

  • Fewer manual touches
  • Improved operational efficiency
  • Better inventory control
  • Reduced ordering complexity
  • Customized support for your business
Pipe nipple manufacturing operations at the Cleveland headquarters

Cleveland Manufacturing

Manufacturing Solutions That Help You Win More Business

 

From standard pipe nipples to applicable pre-taped, pre-sealed, and custom per-print solutions, Cleveland’s manufacturing team helps distributors meet customer specifications while simplifying sourcing, fabrication, and fulfillment.

What This Means for You:

  • More flexibility to meet unique customer requirements
  • Access to custom and project-specific solutions from a single supplier
  • Reduced sourcing complexity
  • Domestic manufacturing support when project specifications require it
  • Manufacturing and fulfillment coordinated through one connected operation

The result:

A broader range of pipe nipple solutions, from standard inventory items to custom per-print configurations, backed by the expertise and responsiveness wholesale distributors expect from Merit Brass.

Group image of a selection of Merit Brass PVF products

Our PVF Products

View Full Product Catalog

One Source for Product Selection, Technical Resources, and Support

Whether you’re supporting a routine stock order, a large project, or a specialized application, Cleveland gives you access to the full breadth of Merit Brass PVF products, materials, and technical resources. From pipe, stainless steel tubing, pipe fittings, pipe flanges, and pipe valves to pipe nipples, tubing, and press fittings & valves, you’ll find the products and support needed to meet customer requirements with confidence.

PVF products by category icon Products by Category Quickly browse core PVF product families and access the full online catalog to find solutions for customer requests and project requirements.

Explore PVF Products by Category

Browse Merit’s core PVF product families, then use MBWebXpress to access the complete online catalog and ordering platform.

Pipe fittings product category icon

Pipe Fittings

Browse Merit pipe fitting product families and available material options.

Explore Pipe Fittings
Pipe nipples product category icon

Pipe Nipples

Explore standard and special fabricated pipe nipple solutions, manufactured here in Cleveland.

Explore Pipe Nipples
Pipe flanges product category icon

Pipe Flanges

Review pipe flange options for a range of piping system requirements.

Explore Pipe Flanges
Pipe valves product category icon

Pipe Valves

Find valve products for commercial and industrial piping systems.

Explore Pipe Valves
MeritPress fittings and valves product category icon

Press Fittings & Valves

Explore MeritPress™ fittings and valves for supported piping systems.

Explore Press Fittings & Valves
PVF pipe product category icon

PVF Pipe

Browse pipe products available across supported material families.

Explore PVF Pipe
Stainless steel tubing product category icon

Stainless Steel Tubing

Access stainless steel tubing products and supporting information.

Explore Stainless Steel Tubing
PTFE thread tape product category icon

PTFE Thread Tape

Explore PTFE thread seal tape for piping connection needs.

Explore PTFE Thread Tape
PVF products by alloy icon Products by Alloy Match material specifications with available product options across Merit’s broad range of alloy and material families.

Explore PVF Products by Alloy

Use Merit’s alloy paths to connect material requirements with available product families, technical information, and ordering options.

Stainless Steel

PVF products in Type 304 and Type 316 stainless steel for corrosion-resistant piping requirements.

Explore Stainless Steel

Brass

Pipe, nipples, fittings, valves, and flanges across supported brass product options.

Explore Brass

Copper

MeritPress™ copper fittings and valves for compatible copper tubing systems.

Explore Copper

Carbon Steel

Explore ASTM A420 press products and ASTM A105N forged carbon steel product paths.

Explore Carbon Steel

Chrome-Plated Brass

Chrome-plated brass fittings, nipples, and flanges for supported applications.

Explore Chrome-Plated Brass

6061 Aluminum

Lightweight 6061 aluminum pipe and pipe nipple product options.

Explore 6061 Aluminum

Malleable Iron

Black and galvanized malleable iron fittings and flanges for durable piping connections.

Explore Malleable Iron
PVF products by industry icon Products by Industry Explore PVF solutions tailored to the industries and applications your customers serve, from plumbing and HVAC to industrial, municipal, OEM, and oil & gas.

PVF Solutions by Industry

Merit helps wholesale distributors connect PVF product options and support resources with the industries and applications their customers serve.

PVF solutions for plumbing icon

Plumbing

Support residential, commercial, and industrial plumbing product needs.

Explore Plumbing
PVF solutions for HVAC icon

HVAC

Find PVF paths for heating, ventilation, and air-conditioning applications.

Explore HVAC
PVF solutions for industrial applications icon

Industrial

Explore products for industrial processing and demanding piping environments.

Explore Industrial
PVF solutions for OEM applications icon

OEM

Support standard and special product requirements for original equipment manufacturers.

Explore OEM
PVF solutions for food and beverage icon

Food & Beverage

Review product paths for food processing, packaging, and facility piping needs.

Explore Food & Beverage
PVF solutions for municipal applications icon

Municipal

Support municipal water, public works, and infrastructure product needs.

Explore Municipal
PVF solutions for oil and gas icon

Oil & Gas

Explore PVF product solutions for demanding oil and gas applications.

Explore Oil & Gas
PVF product resources icon Product Resources Access catalogs, certifications, dimensions, submittals, pricing information, and technical documentation to support quoting, project planning, and customer service.

PVF Product Resources

Access the product documents and technical information wholesale teams use for quoting, product review, submittals, and project support.

Merit Brass product catalogs icon

Product Catalogs

Browse product catalogs by material, product family, and technical need.

Explore Product Catalogs
Merit Brass product dimensions icon

Product Dimensions

Access dimensional information and product drawings for Merit product lines.

Explore Product Dimensions
Merit Brass product submittals icon

Submittals

Download product submittals for project planning and documentation needs.

Explore Submittals
Merit Brass Revit files icon

Revit Files

Access downloadable Revit files for piping product and project reference.

Explore Revit Files
Merit Brass product price sheets icon

Price Sheets

Find current product price sheets for quoting and product review.

Explore Price Sheets
Merit Brass Resource Center icon

Resource Center

Browse additional technical documents, policies, line cards, flyers, and tools.

Explore Resource Center

Product Knowledge and Support

Product Training

Merit Brass helps distributor teams build product knowledge across our PVF lines, from pipe and fittings to press products. Reach out to learn what training and product support is available for your team.

Product training iconSchedule Merit Product Training

Cleveland Location Distribution and Network Reach

Regional Inventory. Nationwide Reach.

Whether you’re supporting a local customer or managing projects across multiple markets, Cleveland connects you to inventory, manufacturing, fulfillment, and support throughout the Merit Brass network.

Cleveland serves distributors across the Northeast, Great Lakes, and Midwest with regional inventory as our manufacturing & master distribution hub.

Fast Access Across Key Markets

Northeast, Great Lakes & Midwest Coverage

Access regional inventory, fulfillment, will call pickup, parcel and freight shipping, and WOW Run flatbed delivery throughout supported service areas.

What this means for you:

  • Faster access to inventory
  • Flexible fulfillment options
  • Regional delivery support
  • Convenient pickup options

One Location. The Full Merit Network.

Supporting Distributors Across the United States & Canada

When products, inventory, or capabilities are needed beyond Cleveland’s local service area, Merit Brass can leverage its nationwide distribution network to help support your requirements.

What this means for you:

  • Broader inventory availability
  • Access to domestic manufacturing and specialty fabrication
  • Additional fulfillment options across the network
  • A single partner for local and multi-market opportunities
Estimated UPS and FedEx ground shipping times from the Cleveland Headquarters
Regional Markets ServedExplore the Northeast, Great Lakes, and Midwest markets supported by Cleveland’s regional distribution services.

Cleveland Regional Coverage

Primary States and Markets

Cleveland supports distributors across the Northeast, Great Lakes, and Midwest with regional inventory, fulfillment, will call, parcel and freight shipping, and qualified flatbed service.

Ohio and Nearby Markets

Ohio, Pennsylvania, West Virginia, Kentucky, Indiana, and the Greater Cleveland, Akron, Canton, Youngstown, Columbus, Cincinnati, Dayton, Toledo, Pittsburgh, and Erie markets.

Great Lakes and Midwest

Michigan, Illinois, Wisconsin, Minnesota, and markets including Detroit, Grand Rapids, Chicago, Milwaukee, Indianapolis, and the Upper Midwest.

Northeast

New York, New Jersey, central and eastern Pennsylvania, and markets including Buffalo, Rochester, Harrisburg, and Allentown-Bethlehem.

New England

Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine.

Confirm Service for Your Destination

Product availability, transit times, carrier service, order cutoffs, and flatbed eligibility vary by order and destination. Contact the Cleveland team to confirm available service options.

Shipping and Delivery from ClevelandReview estimated carrier transit times and available parcel, freight, and regional flatbed options.

Cleveland Shipping Information

Transit Times and Delivery Options

The shipping map provides a general view of estimated UPS and FedEx ground transit times from the Cleveland headquarters. Cleveland also supports truck freight and WOW Run flatbed delivery to qualified service areas.

Transit-Time Notice

Transit times are estimates, not guaranteed delivery commitments. Actual timing may vary based on product availability, order requirements, destination, carrier service, and shipping conditions.

  • Use the map as a general guide to estimated ground transit times from Cleveland.
  • Contact Merit to confirm product availability and shipping options for the order and destination.

Will call pickup and WOW Run flatbed eligibility should be confirmed separately with the Cleveland team.

Customer Experience

Cleveland Headquarters Customer Testimonials

“

Great people. Was ready to load me. And got me rite out the door.. Thank you dock workers.... And the supervisor!!!!

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Naomi W.

Google Review

“

Wow, that was fast. Loaded in 20 min

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Ivan M.

Google Review

“

Out standing customer service. The employees very professional.

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Alex W.

Google Review

Helpful Answers for Your Team

Cleveland Headquarters Frequently Asked Questions

Where is the Merit Brass Cleveland Headquarters?

The Merit Brass Cleveland Headquarters is located at 1 Merit Drive, Cleveland, OH 44143. Use the map on this page for directions.

Is the Cleveland Headquarters a manufacturing facility?

Yes. The Cleveland headquarters is Merit Brass’ 140,000 sq. ft. domestic pipe nipple manufacturing plant, master distribution hub, and main customer service location. Merit has operated from this facility since 1989.

What products and services are available through Cleveland?

Cleveland provides access to Merit Brass’ complete PVF product offering, including pipe, pipe nipples, fittings, flanges, valves, tubing, thread tape, MeritPress™ press fittings, and press valves. The facility also supports domestic pipe nipple manufacturing, specialty fabrication, master distribution, will call, and order fulfillment.

What areas does the Cleveland Headquarters serve?

The Cleveland headquarters supports wholesale distributors across the Northeast, Great Lakes, and Midwest with regional inventory, fulfillment, will call, parcel and freight shipping, and delivery services. This includes markets throughout Ohio, Pennsylvania, New York, New Jersey, New England, Michigan, Indiana, Kentucky, West Virginia, Illinois, Wisconsin, and Minnesota. As Merit Brass’ manufacturing, master distribution, and main customer service hub, Cleveland also supports customers throughout the United States and Canada through the broader Merit network.

What are the Cleveland Headquarters hours?
  • Office: Monday through Friday, 7:30 AM to 5:30 PM EST
  • Warehouse: Monday through Friday, 7:00 AM to 4:30 PM EST
  • Will Call: Monday through Friday, 8:00 AM to 4:30 PM EST
  • Weekends: Closed Saturday and Sunday
What are the Cleveland shipping cutoff times?
  • Truck shipments: 12:00 PM EST
  • Ground shipments and will call: 2:30 PM EST
  • UPS Air: 3:00 PM EST

Product availability and order requirements may affect same-day processing.

How do I place and pick up a will call order?

Email the order to sales@meritbrass.com. Will call orders are processed within two hours and may be picked up during posted will call hours. For urgent pickup requests, include HOT W/C in the email subject line.

Can I order online through MBWebXpress?

Yes. MBWebXpress gives Merit Brass customers 24/7 access to the online PVF catalog, product availability information, ordering, shipment tracking, account activity, packing slips, and Material Test Reports. Customers can use the portal to place and manage orders outside regular Cleveland office hours.

Can I get Material Test Reports and product certifications?

Yes. Merit Brass provides Material Test Reports for applicable products and maintains product certifications, approval documents, specifications, and other technical resources. These documents can support material verification, heat-number traceability, project submittals, and compliance documentation.

What happens if a product is not available at Cleveland?

Merit Brass can fulfill an order using inventory across its connected distribution network. In most cases, available order lines can ship from the nearest stocking location. Will call orders, WOW Run flatbed orders, and other customer-specific shipping requirements are coordinated separately with the Merit team.

Ready to Work With Merit Brass Cleveland?

Connect With the Cleveland Team

Contact Merit Brass for help with products, orders, manufacturing requirements, Will Call, fulfillment, or account support.

Contact the Cleveland Team Visit MBWebXpress Explore PVF Products

3/26/2026 6:39:19 AM

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