All claims for shortages MUST BE MADE within 30-days of invoice.
Absolutely no material may be returned without an express written permission and return authorization number. Only material purchased within 12 months of the RGA request will be considered for return. Any material authorized to be returned must be packed and tagged for ease of return and will be subject to a 25% handling charge. Material must be of Merit origin, new, clean, in re-saleable condition and part of our active product line. Returns are valid for 45-days. RMA numbers must be clearly visible on the outside of all returned packaging. When shipping back the return, the shipping carrier must mirror the return’s initial mode of delivery & carrier delivery terms (prepay & add, collect, or Merit pays). Any charge backs from any parcel carrier as a result of an invalid collect carrier number will be deducted from your return credit. Please contact us or call at 800.726.9800.
Within 90 days after buyer’s receipt of goods, buyer shall give written notice (quality@meritbrass.com) to seller of any claim that the goods are defective in any manner. Any material will be replaced free of freight and credit will be issued upon receipt of material. Our sole responsibility is limited to actual replacement of material involved. We accept no responsibility for labor or kindred claims.
FAQ
LEARN MORE